Refund and Returns Policy

Last Updated: May 14, 2024

Thank you for shopping at kelora.top, operated by Burkina Ronald. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with our straightforward refund and returns policy.

Our Commitment

We are dedicated to providing you with high-quality products and a positive shopping experience. Our policy is designed to ensure a fair and transparent process for returns and refunds.

Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the following conditions:

Conditions for Return

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags, labels, and accessories attached.
  • The item must not be damaged or altered in any way.
  • You must have the receipt or proof of purchase (e.g., order confirmation email, packing slip).

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, certain personalized items).
  • Items that are clearly marked as final sale or non-returnable at the time of purchase.
  • Health and personal care items (for hygiene reasons) once opened or used.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 30 days of receiving your item.
  2. Provide Information: In your email, please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address and a Return Merchandise Authorization (RMA) number if required. Please do not send your item back without first receiving authorization.
  4. Package and Ship: Carefully package the item(s) in their original packaging, ensuring all tags and accessories are included. Clearly mark the RMA number (if provided) on the outside of the package. You will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Rejection: If the item does not meet the return conditions (e.g., it’s used, damaged, or missing parts not due to our error), your refund may be rejected, and the item may be sent back to you at your expense.

Please note that it may take some time for your bank or credit card company to post the refund to your account.

Exchanges

We generally do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with details and photographic evidence within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include a replacement or full refund, and will cover any associated shipping costs.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received a damaged, defective, or incorrect item). Shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us: